Ways you can hire the right person and the best person

Hi Jeffrey, I am running a software company out of Alberta, Canada, and we are leaving no stone unturned to find a sales and technical support team leader that can and WILL do just this. After reading Message to Garcia by Elbert Hubbard, I have a question for you. In your business, what are the key indicators in the candidates that you shortlist to find a loyal messenger of this caliber when you are recruiting for a position? – Kathryn