One airline option to Mexico is gone
Forget trying to persuade Alma de Mexico to fill the void for airline service from Tucson into Mexico. The once rapidly growing airline has shut down.
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Tucson officials, who met with Alma de Mexico executives last summer in Guadalajara, came back optimistically hoping the airline’s expansion plans into the United States would include Tucson. Instead the airline suddenly ceased operations Nov. 7 and has been unable to resume. The airline served 18 destinations in Mexico.
Phoenix loses, too
While we’re on the subject, Tucson isn’t alone in losing airline service to Mexico. As of Jan. 12, Aeroméxico is dropping its daily non-stop flights from Phoenix to Mexico City. Instead, the flight will make one stop each way, in Hermosillo, Sonora.
The airline’s regional subsidiary, Aeroméxico Connect, dropped its service from Tucson to Hermosillo as of Oct. 1.
Comments
Jane wrote on Jan 2, 2009 11:23 AM:
The Department of Conciliation Services for Foreign Residents from the Federal Office of Consumer’s Protection (PROFECO) has received your complaint.
This Department provides assistance towards solving controversies for foreign or Mexican citizens living abroad that acquire any product or service from a Mexican supplier and are not satisfied with it.
Because of the administrative nature of this Federal Office, we cannot dictate mandatory resolutions to resolve controversies presented before us. We assist the parties within a mediation/conciliation procedure. The Federal Law of Consumer’s Protection contemplates three conciliation meetings to reach an agreement between parties.
Our services are free of charge and do not require the presence of the consumer during the mediation procedure.
To be able to analyze a complaint, and if applicable by law, start the conciliation/mediation procedure, it is required to submit, the following information:
1. Complete complaint form. (Attached)
2. Copy of passenger’s ID (Passport or Driver’s License).
3. Copy of the ticket.
4. Copy of the evidence of payment, such as credit card statement.
The above information must be mailed to:
Procuraduría Federal del Consumidor
Dirección General de Quejas y Conciliación
Av. Jose Vasconcélos no. 208, 6º. piso
Col. Condesa. Del. Cuauhtémoc
C.P. 06140, México, D.F.
Or it may be sent by this mean or by fax to 011 52 55 56 25 66 33.
For further information do not hesitate to contact us to: (+52) 55-52-11-17-23 or to our e-mail: extranjeros@profeco.gob.mx
Sincerely,
Department of Conciliation
Services for Foreign Residents "